Shipping & Returns

🚚 Shipping Information

We dispatch all orders from our secure Vault in Inverness, UK, using protective, rigid mailers and weather-resistant packaging to ensure your collectibles arrive in pristine condition.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to cater to our global clientele:

1. Standard Shipping
   • Carrier: DHL or FedEx
   • Cost: £12.95
   • Estimated Delivery: 10-15 business days after dispatch.
   • Ideal for faster, tracked delivery of time-sensitive items like new set releases (e.g., Aetherdrift, B28 – Prismatic Clash).
2. Free Shipping
   • Carrier: EMS
   • Cost: FREE on all orders over £50.
   • Estimated Delivery: 15-25 business days after dispatch.
   • A cost-effective choice for larger orders, such as Booster Boxes, Mega-Pack Tins, or multi-product hauls.

📦 Returns & Exchanges Policy

Your satisfaction is paramount. If an item does not meet your expectations, here is our clear and fair process for making it right.

1. Eligibility & Timeframe

You may request a return or exchange for most items within 15 days of receiving your delivery. To be eligible:

• The item must be in its original, unopened, and saleable condition.
• All original packaging, seals, and accessories must be intact and included.
• Your order number (proof of purchase) is required.

2. How to Initiate a Return or Exchange

Follow these steps to ensure a smooth process:

1. Contact Our Support Team: Email us at [email protected] within the 15-day window. Use the subject line: “Return/Exchange Request – Order #[Your Order Number]”.
2. Provide Details: Include your order number, the product name (e.g., “B28 – Ultra-Bout Series Set 01 – Prismatic Clash”, “Magic: The Gathering – Aetherdrift Box”), and the reason for your request.
3. Receive Instructions: Our enthusiast-run team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
4. Ship the Item: Securely package the item using protective materials. Clearly mark the RMA number on the package. We strongly recommend using a tracked and insured service.
5. Inspection & Processing: Once received at our Vault, our team will inspect the item within 3-5 business days and notify you of the outcome.

3. Refunds & Reimbursements

• Timing: Once your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.
• Method: Refunds are issued via the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Store credit can be issued upon request.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or damaged item).

4. Non-Returnable Items

To protect the integrity of the collectibles market and our community, the following items cannot be returned or exchanged unless they arrive materially damaged or incorrect:

• SEALED PRODUCTS where the factory seal has been broken or tampered with. This is critical for TCG products where the “sealed” state is integral to value.
  • This includes opened booster boxes, tins, or blister packs from any line: All Pokémon, All Yu-Gi-Oh!, All Magic: The Gathering, All Digimon, Battle Spirit Saga, etc.
• DIGITAL ITEMS or any product where a license key or access code has been revealed.
• CLEARANCE OR FINAL SALE items, explicitly marked as such.
• Any item not in its original condition, damaged due to customer handling, or missing parts not due to our error.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item (e.g., you ordered a Digimon product but received an NFL card), please contact us immediately at [email protected] with photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.