Returns & Exchanges

Welcome, Collector. At The Card Vault Store, we treat every transaction with the same care and precision as we do when handling a pristine, pack-fresh card. While we strive for perfection in every shipment—from our rigid mailers to our weather-resistant packaging—we understand that sometimes an item may not meet your expectations. This policy outlines our commitment to making things right, ensuring your trust in our global sanctuary for collectors remains unshaken.

1. Eligibility & Timeframe

You may request a return or exchange for most items within 15 days of receiving your delivery. To be eligible:

• The item must be in its original, unopened, and saleable condition.
• All original packaging, seals, and accessories must be intact and included.
• A proof of purchase (order number) is required.

2. How to Initiate a Return or Exchange

Follow these steps to ensure a smooth process:

1. Contact Our Support Team: Email us at [email protected] within the 15-day window. Use the subject line: “Return/Exchange Request – Order #[Your Order Number]”.
2. Provide Details: Include your order number, the product name (e.g., “B28 – Ultra-Bout Series Set 01 – Prismatic Clash”, “Magic: The Gathering – Aetherdrift Box”), and the reason for the return/exchange.
3. Receive Instructions: Our enthusiast-run support team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
4. Ship the Item: Securely package the item using protective materials (similar to how we ship to you). Include the RMA number clearly on the package. We recommend using a tracked and insured service.
5. Inspection & Processing: Once received at our Vault in Inverness, our team will inspect the item within 3-5 business days and notify you of the outcome.

3. Return/Exchange Request Template

To help you structure your request, here is a template you can use:

4. Refunds & Reimbursements

Timing: Once your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method or PayPal account within 7-10 business days.

Method: Refunds are issued via the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Store credit can be issued upon request.

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped or a defective product).

5. Exchanges

For exchanges (e.g., swapping a Battle Spirit Saga pack for a different product):

• The same eligibility conditions and process apply.
• We will ship the replacement item once the returned item is received and inspected. Shipping for the replacement will be covered by us if the exchange is due to our error.
• If the desired exchange item is out of stock, we will offer a refund or store credit.

6. Non-Returnable Items

To protect the integrity of the collectibles market and our community, the following items cannot be returned or exchanged unless they arrive materially damaged or incorrect:

• SEALED PRODUCTS where the factory seal has been broken or tampered with. This includes opened booster boxes, tins, or blister packs from any line (All Pokémon, All Yu-Gi-Oh!, All Magic: The Gathering, etc.).
• DIGITAL ITEMS or any product where the license key or access code has been revealed.
• CLEARANCE OR FINAL SALE items, which will be explicitly marked as such on the product page.
• Any item not in its original condition, damaged due to customer handling, or missing parts not due to our error.

This policy is especially critical for trading card game products where the “sealed” state is integral to value and fairness.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item (e.g., you ordered from “All Digimon” but received a sports card), please contact us immediately at [email protected] with photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.