Welcome, Collectors and Players! At The Card Vault Store, your sanctuary for premium trading cards and collectibles, we strive to provide a seamless and secure experience. Born from a collector’s passion in Inverness, we understand what matters most to our global community. Below, you’ll find answers to the most common questions about our products, services, and policies.

Quick Insight: Our analysis shows our community consists of Strategic Players seeking meta cards, Passionate Collectors hunting for grail items, and Value-Conscious Fans enjoying our Hot Deals. Our website reflects a clean, trustworthy, and enthusiast-focused style, curating products from major TCGs like Pokémon, Magic: The Gathering, Yu-Gi-Oh!, and Dragon Ball Masters with a strong emphasis on secure, reliable delivery.

📦 Orders, Shipping & Delivery

Where do you ship from and to?
We operate from our physical Vault located at 16 Telford St, Inverness, GB IV7F 2CV. We are proud to ship globally to our diverse community. Please note, due to carrier restrictions, we are currently unable to ship to certain remote regions and parts of Asia. The final list of served countries will be confirmed at checkout.
What shipping options do you offer?
We offer two primary services to suit your needs:
  • Standard Tracked Shipping (£12.95): Shipped via DHL or FedEx. Your order will be delivered within 10-15 business days after dispatch. This service includes full tracking and insurance and is ideal for those seeking a balance of speed and reliability.
  • Free Economy Shipping: Available on all orders over £50. Shipped via EMS with tracking. Delivery typically takes 15-25 business days after dispatch, perfect for larger orders where value is a priority.
All orders are processed and meticulously packed within 1-2 business days before dispatch.
Will I have to pay customs or import taxes?
For all orders shipped outside the United Kingdom, any applicable customs fees, import duties, or taxes are the responsibility of the recipient, as determined by the authorities in your destination country. We declare all packages accurately according to international shipping regulations.
How do I track my order?
A tracking number is provided for every order, regardless of the shipping method chosen. You will receive this number via email once your order leaves our Vault. You can use it to follow your package’s journey directly on the carrier’s website (DHL, FedEx, or EMS).

🛡️ Product & Packaging

How do you ensure my cards arrive in perfect condition?
Condition is everything. Our Packaging Ethos is built on protection:
  • Rigid Cardboard Mailers: For singles and small orders to prevent bends.
  • Bubble-Wrapped & Boxed: Sealed products and larger orders are secured in boxes with ample cushioning.
  • Weather-Resistant Layers: Added protection against the elements.
  • Discreet Packaging: Plain outer packaging for security, featuring only our return address.
We treat every order, from a single Pokémon Scarlet & Violet booster to a sealed Magic: The Gathering box, with the utmost care.
What kind of products do you specialise in?
We are a curated sanctuary for major Trading Card Games and collectibles. Our vault includes:
  • All Pokémon TCG products
  • All Magic: The Gathering sets, including latest releases like Aetherdrift
  • All Yu-Gi-Oh! cards, including rare Quarter Century collectibles
  • Dragon Ball Masters series (e.g., Ultra-Bout Series, History of Z)
  • And other popular lines like Battle Spirit Saga and Altered.
We cater to tournament players, sealed collectors, and everyone in between.

💳 Payments & Pricing

What payment methods do you accept?
We accept all major credit/debit cards and secure payment processors to ensure a safe checkout: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and secure.
Are the prices on the website final?
All product prices listed are in British Pounds (£) and are final for the purchase. As mentioned above, customers outside the UK are responsible for any additional customs duties or taxes levied by their home country, which are not included in our checkout price.

↩️ Returns & Refunds

What is your return policy?
Your satisfaction is our cornerstone. Our return policy is straightforward and collector-friendly:
  • Return Window: You have 15 days from the date of delivery to initiate a return.
  • Condition: Items must be returned in their original, unopened, and resalable condition (e.g., sealed products must remain sealed).
  • Process: Contact our support team at [email protected] to request a Return Merchandise Authorization (RMA) number and instructions. Please do not send returns without an RMA.
  • Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method. Please note that original shipping costs are non-refundable.
What if my order arrives damaged?
In the rare event your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product and packaging. As all our Standard Tracked shipments are insured, we will work swiftly with the carrier and yourself to resolve the issue, which may include a replacement or refund.

🔐 Account & Security

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track your order history, save your address details for faster checkout, and manage your preferences. It helps us serve you better as part of The Card Vault community.
Is my personal and payment information safe?
Absolutely. We use industry-standard encryption and security protocols to protect all your personal data and payment information. We do not store sensitive payment details on our servers. Transactions are processed through trusted, PCI-compliant gateways.

Still Have Questions?

Our dedicated support team, run by fellow enthusiasts, is here to help. Don’t hesitate to reach out.

Email: [email protected]
Store Address: The Card Vault Store, 16 Telford St, Inverness, GB IV7F 2CV

We aim to respond to all enquiries within 1-2 business days. Thank you for being part of our global collecting community.


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